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Where can I buy these products?
These products are available to buy from this website, and are also available from SP&S Wellingborough, SP&S Tiverton Street, www.sps-shop.co.uk and in selected charity shops across the country. You can also call our Customer Service team on 01933 445445 to order by telephone.

Why have these products been created?
We recognise that many of our products are tailored to members of The Salvation Army church, and that many of our supporters would not fall into this category. We therefore wanted to create a range of products that were not only suitable for members of the church, but also for our other supporters. These products encourage you to show your support for the charity and profits made from them go straight to The Salvation Army’s causes.

Where does the money go?
All profit made by The Salvation Army Trading Company (SATCoL), which includes profits made through our Charity Shops, Clothing Collection, World of Brass, World of Sound, SP&S and R Smith and Company, are all donated to The Salvation Army. In the last 10 years, SATCoL have donated £62.5million to the charity. The charity use this money to tackle homelessness, poverty, human trafficking, addiction, unemployment and to support the suffering and disadvantaged. For further information on the work of The Salvation Army please visit their website www.salvationarmy.org

Where are these products made?
These products have been responsibly sourced by our Purchasing and Procurement Department at The Salvation Army Trading Company. For more information, please read our Modern Slavery Statement.

How long will it take to deliver my items?
When ordering your items online, we will aim to deliver them within 7 working days. However, please allow 14 working days before contacting us.

How do I pay for my items?
When ordering your items online, we can accept payment using the following cards: Visa, Mastercard and Maestro. Unfortunately we are unable to accept American Express. In store, we also accept cash. You can also order by post: complete an order form which can be found in our catalogues and send with a cheque made payable to SP&S. When ordering online or by telephone/post, you will also be required to pay postage. Charges are as follows

Standard Delivery Charge for All Products on this Website

Per Order

   

UK - All items except CDs & DVDs

£4.95

UK - CDs & DVDs

£2.95

   

Deliveries outside of the UK:

 

1 Item

£5.95

2 Items

£7.95

3 Items

£8.95

4 Items

£9.95

5 Items

£11.00

6 Items

£13.00

7 Items

£14.00

8 Items

£15.00

9 Items

£16.00

10 Items

£19.00

11 Items

£20.00

12 Items

£21.00

13 Items

£22.00

14 Items

£23.00

15 Items

£25.00

16 Items

£26.00

17 Items

£28.00

18 Items

£29.00

19 Items

£31.00

20 Items

£32.00

21 items or more

£34.00

 

Can I return my items?
Our returns policy on these items is the same as that on all products available from SP&S. If, for whatever reason you are not entirely satisfied and can provide proof of purchase, we will be happy to refund the purchase price in full, provided the product is in fully re-saleable condition and is returned to us within 28 days.

    • Where possible, refunds will be offered through the same payment method used at the time of purchase.
    • Alternatively, where proof of purchase cannot be provided, a credit note may be offered or an exchange given.
    • We are unable to refund or exchange any sheet music unless it is faulty.
    • Please allow up to 10 working days for your return to be processed.
    • If you wish to send your parcel back to us by post, please make sure your items are securely wrapped including a fully completed copy of the Exchange/Returns Form and together with a copy of invoice/receipt and return to us at the following address:

 
          Returns Department
          Salvationist Publishing & Supplies
          66-78 Denington Road
          Wellingborough
          Northants
          NN8 2QH
 

  • Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned. If however, the reason for the return is on the part of SP&S in any way, or if the goods are faulty, we will credit your account with the returned postage costs.
  • ‚ÄčIf you are unsure of any of the above, please do not hesitate to contact our customer service team on +44 (0)1933 445445 or sales@sps-shop.com where a member of our staff will endeavour to assist you.


           Your statutory rights remain unaffected.

You may return your items to a charity shop in these same circumstances.