How we use your personal details
The Supporter's Shop is a division of the Salvation Army Trading Company Ltd whose purpose is to raise
funds to support the mission of the Salvation Army throughout the UK and Republic of Ireland. We
rely on the support of private individuals like you in purchasing our products or accessing one of our
many services so that we can continue to support the Salvation Army in its aims. That is why we
want to be completely transparent about why we need the personal details we request when you
engage with us and how we will use them.
The money raised through our charity shops, reuse and recycling schemes and music and trading
divisions helps The Salvation Army fund its valuable work throughout the UK and Republic of Ireland.
The Salvation Army extends a helping hand to those who are homeless, friendless and in need. They
passionately believe that no one is beyond hope, however great their problems & that
disadvantaged people be offered respect and access to the practical, social and spiritual support
they need to realise their God-given potential and recover their personal dignity.
When we will get in touch
When you give us your personal details - for example when you purchase one of our products on
line, call our customer service team, visit one of our roadshows, sign up for a newsletter or e mail
updates, sign up to Gift Aid, ask us to collect donated clothing ; you may receive follow up
information from us relating directly to this activity, including how your support is helping the
If you have provided us with consent to use your details for marketing purposes, then we may also
contact you about offers, new products fundraising activities and other ways to support us. Where
you consent to us sending you marketing information, we will treat this as lasting for three years
unless we tell you otherwise at any time. We many also send you electronic or hard copy letters or
catalogues where we think you would not object, and when you purchase goods from our on line
stores retail or roadshow outlets. We provide easy ways to stop our marketing and you can opt-out
at any time.
Your support is important to us and those whom the Salvation Army extends help to. We always act
on your instructions and aim to put you in control of your relationship with us. Our aim is to
communicate with you in a way that makes you want to stay involved with us for as long as possible,
to make a difference and see the impact and value of support.
We will not share your data with third parties
Please be assured that you will not receive offers from other companies or organisations as a result
of giving your details to us. We will not sell, distribute or lease your personal information to third
We may need to share limited information with our service providers who help us prepare and send
you communications or process your donation or product order. However, we do not allow these
organisations to use your data for their own purpose and take care to ensure that they keep your
data secure and delete it when it is no longer needed.
How to stop or change how we communicate with you
If at any time you wish to stop or change how we communicate with you, or update the information
we hold, please do get in touch using one of the following options
Write to Salvation Army Trading Company Ltd 66-78 Denington Road Denington Industrial
Estate Wellingborough Northants NN8 2QH
E Mail email@example.com
Call 01933 445445
You can opt out of our e mails by clicking on the unsubscribe link at the bottom of our messages.
What details we ask and why
There are minimum levels of information we need to obtain for different purposes-such as donating
clothing or ordering goods from our web sites or catalogues. We always ask you name and title so
we know how to talk to you. We need your e-mail address which is mandatory on all our web sites.
We will separately seek your permission to use this for our wider marketing communications.
You can state your preferences for contact by methods such as
E mail Yes/No
We ask for your house number and postcode so that we hold a valid postal address for you. This is
needed for the following reasons
To deliver items to you
To receive post from us if you have agreed to marketing material
To Claim Gift aid
To take one off card payments if that option is your payment method when ordering goods
In order to ensure that the data we hold about you is accurate, we may occasionally use information
sources that are in the public domain to verify your details, such as your postal address. Where you
have given permission we may send you information which we believe you will be interested in.
You may request details of personal information which we hold about you under the Data
Protection Act. If you would like a copy of the information held on you please write to us at
Salvation Army Trading Company Ltd 66-78 Denington Road, Denington Industrial Estate
Wellingborough Northants NN8 2QH.
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